Education Day 2020

Each year, DOVIA-LA hosts Education Day, which is the premier West Coast conference for the field of volunteer engagement. Education Day is an opportunity for professional development and networking for those working with volunteers in the Greater Los Angeles area. This day is designed for all levels of the organization.

This year, the conference will be hosted virtually to address current issues in our field. What’s new this year is it will be a collaboration of California’s DOVIA’s groups. Below is information from last years’ 2020 virtual conference. Because of the virtual environment we are able to welcome anyone interested in the material to join us, regardless of geographic location. New updates coming soon!

The 2020 DOVIA-LA Board of Directors  (Tara, Mackenzie, Stephanie, Kate, Shade, Meghan, Briannaare proud to present this year’s very special virtual Education Day! Please join us!

About Our Day’s Host:

Faiza Venzant CVA, CVRM is the General Manager, Volunteer Development at the YMCA of Greater Toronto and a Board Member with the Council for Certification in Volunteer Administration. With 20 years of leadership experience in volunteer engagement, she continues this work with a goal of improving equity and access to volunteerism and increasing diversity amongst professional leaders of volunteers.  In 2018, Faiza published her first children’s book entitled, My Mamma Wants to Eat Me Up!  As a mother of two young boys, she has not actually eaten any of her children up.


From a young age, Faiza Venzant’s parents instilled a strong sense of volunteerism in herself and her two older brothers. They, as immigrants to Canada from Uganda in the early 70’s made a successful transition into Canadian life with the help of many generous volunteers. A volunteer herself from a very young age, she has been a leader in volunteer engagement for the last 18 years speaking, facilitating and learning from others internationally.  She is currently General Manager, Volunteer Development at the YMCA of Greater Toronto and maintains her CVA and CVRM certifications in the field of volunteer engagement.

Faiza volunteers as a Board Member with the Council for Certification in Volunteer Administration.  She is an active member and volunteer of the Toronto Association for Volunteer Administrators (TAVA), Volunteer Management Professionals of Canada (VMPC),  Professional Association of Volunteer Leaders – Ontario (PAVR-O), Association for Leaders in Volunteer Engagement (AL!VE) and North American YMCA Development Organization (NAYDO.)

In 2020, Faiza was the recipient of TAVA’s Innovation Award.  In 2019, she was the recipient of the inaugural IMPACT award in Canada for Exemplary Volunteer Leadership.  She received the Professional Association of Volunteer Leaders -Ontario’s (PAVRO) Linda Buchanan Award in 2013 and has twice received their President’s Award for contributions to the profession of volunteer engagement.

Faiza is passionate about equity and access amongst volunteers and leaders of volunteers.   She believes strongly that a community with a thriving volunteer base improves the overall quality of life and health of all its members. 

Karcy Bowles, Director of VolunteerLA in the Office of Mayor Eric Garcetti, will share the work being done in by VolunteerLA in response to the coronavirus pandemic and the longer-term goals for supporting volunteerism throughout Los Angeles among City programs as well for nonprofits that engage volunteers.

Presenters + Workshops:

Amira (Mira) Barger, MBA,CVA,CFRE 

Workshop: With Our Language: Value People. Prioritize People

Language has an incredible way of influencing and shaping culture and people politics in your organization.  In the wake of the national attention the #BlackLivesMatter movement is receiving, how you communicate your organization’s mission and volunteer work is absolutely critical.  What influence do you have in communicating these messages with volunteers? What questions can you ask to influence change in your organization?

Join us for this interactive conversation on how to ensure your organization is supporting their anti-racist statements with tangible action.

Soleil Delgadillo, DOVIA-LA member and Volunteer and Community Engagement Manager at The Children’s Institute.

Panel: How to Succeed During Uncertain Times

This panel will provide you with insightful commentary and perspectives from individuals who have previsouly navigted similar uncertainty during the Great Recession. These panelist who were/are Volunteer adminstrators at their organizations will provide insight on how the successfully tackled obstacles managing volunteers, advocating for thier department, and overcame extreme adversity caused by the economic downturn.

Featuring panelists:

  • Antoine Cook, Associate State Director, AARP California
  • Deirdre Araujo, Volunteer Engagement Manager, San Francisco Exploratorium 
  • Rosario Di Prima, Vice President of Programs, Catholic Big Brothers Big Sisters of Los Angeles County
  • Maria Strmzek, Volunteer Management Consultant, Volunteer Innovations

Rob Jackson Co-authored the 2012 and 2019 editions of The Complete Volunteer Management Handbook, is Editor-In-Chief of, founder and moderator of UKVPMs

Workshop: Preparing For The Future of Volunteer Management After Covid-19

  1. What are the implications for volunteering as we transition out of ‘lockdown’ from Covid-19?
  1. What might this mean for how we have to change our approach to volunteer engagement?

These are two big questions that we haven’t always had much of a chance to think about as we have been adapting our practice to Covid-19 restrictions. This session will help with that, allowing you to explore the answers and consider what you need to do to succeed at volunteer engagement in our changed world.

By the end of the session participants will:

  • Be aware of key issues facing leaders of volunteer engagement and volunteer involving organisations in a post-Covid world
  • Have had an opportunity reflect on how these issues apply to your organisation and volunteer engagement practice
  • Gain insight and ideas from colleagues as to how these issues might be tackled


How much does Education Day cost?

  • $45.00 Members
  • $60.00 Non-Members
  • $100.00 Annual Membership & Ticket Bundle: Become a member or renew your membership with your Education Day registration. Membership includes free entry into our five annual workshops and a discount to Education Day, access to member resources and directory, member voting rights, and ability to serve in a leadership role. 

Who can attend?

This event welcomes volunteer engagement and non-profit professionals interested in the material located in any geographic location. 

What is the schedule?

9:45-10:00 Conference Room Opens

10:00-10:35 Opening Session: Education Day, DOVIA-LA Board of Directors and Education Day Host Faiza Venzant

10:35-10:50 Update: Volunteerism in Los Angeles, Karcy Bowles

10:50-11:50 Workshop: Preparing For The Future of Volunteer Management After Covid-19, Rob Jackson

12:10-12:55 Networking Lunch Discussion Rooms

1:00-2:00 Workshop: With Our Language: Value People. Prioritize People, Amira Barger

2:00-3:00 Panel: Learning from the Past to Inform our Future, Hosted by Soleil Delgadillo

3:05-3:30 Closing Session: Education Day, DOVIA-LA Board of Directors and Education Day Host Faiza Venzant

How do we select workshops?

Everyone will attend the same workshops but there will be a variety of networking breakout rooms to select from mid-day. No pre-selection is required.

What are the Networking Lunch Discussion Room Topics?

  • Covid Recovery and Volunteer Programs Continued
  • Engaging and Recognizing Volunteers Virtually
  • Professional Growth: Leadership & CVA
  • Liberatory Workplaces Continued
  • Water Cooler Chat

Will there be a recording?

 All sessions will be recorded and provided to registrants the week after the conference. So if you can’t attend on the day, or can’t attend all sessions, you’ll still get access! Breakout rooms and Networking Lunch Meetings will not be recorded.

How can I contact the organizer with questions?

Please email us at with any questions.

I always learn something i didnt know before about the larger field of volunteer engagement which can sometimes feel lonely and isolated. I’ve appreciated the opportunity to increase my personal level of professionalism and I’ve also enjoyed participating in our communal effort to raise the profile and respect of the wonderful work we do.”
J. Anna Nereim, Kaiser Permanente Los Angeles Hospice

“DOVIA’s Education Day offered several well-paced sessions throughout the day which were equally useful and brought many ideas to think about from a refreshed perspective.  The relevancy of the topics were on point and demonstrated ‘real world’ processes which helped me to feel better equipped to coordinate and manage my duties.
Sharoll Jackson, New Horizons SFV