Education Day 

Each year, DOVIA-LA hosts Education Day, which is the premier West Coast conference for professionals in the field of volunteer engagement. It’s an excellent opportunity for those working with volunteers in the Greater Los Angeles area to dedicate  time to professional development, learning and sharing best practices and networking. This day is designed for all levels of the organization.

Friday, September 6th

9:30am – 4:30pm

California Endowment

1000 Alameda St, Los Angeles


Keep and attract the best talent to your volunteer pool by understanding “The 3 C’s”. This fun and interactive session offers practical, scalable solutions for any sized organization, program, and budget to improve volunteer engagement and retention.

“The 3 C’s” is a simple and effective system to increase volunteer engagement, recruitment, and retention. This workshop includes a slide presentation of the basic concepts, evaluation exercise for your programs, as well as discussion, troubleshooting, and Q&A. Suitable for all volunteer administration experience levels.

At the end of this session, participants will be able to apply the core concepts of “The 3 C’s” with practical examples to build organizational capacity, increase volunteer satisfaction, and build volunteers’ connection to their mission. 

Dana Litwin (CVA) is a transformational coach, strategic advisor, and public speaker with a background in team building and environmental conservation. Since 2002, she has guided organizations in the Bay Area, Silicon Valley, and nationwide to produce breakthrough volunteer and community engagement programs. She is a popular presenter at the National Conference on Volunteering and Service, MAVA National Summit, Non-Profit Learning Lab, and is the host of Better Impact’s 2-day live broadcast events, “Take the Leap: Embrace Change”(2017), “Leading the Way: Not Managing the Day”(2018), and “The Future is Now: Tech Trends for 2020 and Beyond”(2019). Dana is the President of the Association of Leaders in Volunteer Engagement (, and is a founder and facilitator of the new National Alliance for Volunteer Engagement ( 

Presenters + Workshops:

Susan H Afriat, Executive Service Corps of Southern California

Workshop: Giving Effective Feedback to Volunteers

Many people find that giving constructive feedback is difficult, and giving feedback to people who are volunteers in an organization poses some additional challenges. And, most would agree that feedback is an important tool to ensure that volunteers (and others) are representing your organization in the best possible way. This workshop will help participants examine the challenges, and learn (and practice) a model for maximizing the effectiveness of the feedback and minimizing any negative reactions from the receiver.

Sally JueChinToy Consulting

Workshop: Getting Off Automatic: Managing Unconscious Bias When Good Intentions Go Astray

This interactive workshop will explain the function, mechanics and impact of unconscious bias and how it can sabotage our good intentions. Participants will also learn and apply self-management and recovery tools that promote deeper understanding and improved outcomes when we find that our biases have led us astray.

Dr. Lezlee Matthews, Director of Community-Based Learning at Loyola Marymount University and Ernesta Wright, Executive Director of The G.R.E.E.N Foundation

Workshop: Effective Volunteer Engagement: A Win-Win Community-Based Learning Model

What are the key elements to successfully integrate college students into a non-profit’s volunteer ranks? This workshop provides a best practice model of collaboration between a non-profit and university to improve the health and well-being of underrepresented communities. Practitioners from each sector of this community-campus partnership will discuss their roles and invite participants to reflect on the importance of transformational, instead of transactional, relationships.

Gerry Balcazar, DISENO Learning and Development

Workshop: Pay it Forward: The Impact of Recognition

Recognizing volunteers has been a traditionally retroactive process – tracking hours completed, activities and assignments. It is an expectation that supports the wrap-up of projects and concludes chapters in our volunteer’s lives.
What if Recognition could intentionally help shape the future – for volunteers as well as for organizations? Join a thought-provoking dialogue about what could be the future of recognition.

“DOVIA’s Education Day offered several well-paced sessions throughout the day which were equally useful and brought many ideas to think about from a refreshed perspective.  The relevancy of the topics were on point and demonstrated ‘real world’ processes which helped me to feel better equipped to coordinate and manage my duties.

Sharoll Jackson, New Horizons SFV

The level of engagement and thoughtfulness of the program is excellent as well as the amount of organizations that attend. It’s engaging and the location and food are also fabulous.

Ellen Lutwak, bG Gallery

I always learn something i didnt know before about the larger field of volunteer engagement which can sometimes feel lonely and isolated. I’ve appreciated the opportunity to increase my personal level of professionalism and I’ve also enjoyed participating in our communal effort to raise the profile and respect of the wonderful work we do.”

J. Anna Nereim, Kaiser Permanente Los Angeles Hospice


How much does Education Day cost?

  • $82.50 Members
  • $99.00 Non-Members
  • $142.50 Become a member or renew your membership and you will receive the member discount to Education Day, entry to our November 2019 meeting and all of 2020!

Are meals provided?

Yes, coffee, tea, a continental breakfast and full lunch are included in the ticket price.

How do we select which workshops to attend?

You can choose which two of the workshops to attend at Education Day. No need to pre-select.

What are my transportation/parking options for getting to and from the event?

California Endowment Center is on the block next to Union Station so there are many public transportation options.

If driving, on-site parking is FREE at the California Endowment Center. 

How can I contact the organizer with questions?

Please email us at with any questions.