Last year, the Council for Certification in Volunteer Administration ( asked your help in distributing a practitioner survey as part of our comprehensive job analysis study. Thanks in large part to your efforts, we received over 800 responses!

The new competency framework clarifies and defines the full range of tasks involved in the professional management and leadership of volunteer engagement. It also serves as the foundation for the Certified in Volunteer Administration (CVA) credential. The new framework details seven competencies:

Plan for Strategic Volunteer Engagement
Advocate for Volunteer Involvement
Attract and Onboard a Volunteer Workforce
Prepare Volunteers for their Roles
Document Volunteer Involvement
Manage Volunteer Performance and Impact
Acknowledge, Celebrate and Sustain Volunteer Involvement

While much of the updated tasks and skills are very similar to the content of the previous set of competencies, the format of these new competencies reflects current best practice in the world of professional credentialing.

The complete document, 2015 CVA Competency Framework, is available as a free download at We encourage you to share it with colleagues and use it as a resource for your work in this field.

CCVA: 804-794-8689 /