SCAN is hiring a Volunteer Coordinator!

SCAN is hiring a Volunteer Coordinator!

Volunteer Coordinator – Health & Wellness Center

  • Full-time
  • Ventura

About SCAN

Our mission is simple: Keeping Seniors Healthy and Independent–that’s been our mission for almost 40 years. Rated as one of the top Medicare Advantage plans in California, SCAN Health Plan employees are passionate about what they do. Understanding that success is based on achieving the mission, SCAN employees are afforded with the training and tools necessary to do their jobs and they are rewarded for their efforts and recognized as experts in their fields. Ask anyone who works here and we’ll proudly tell you that SCAN’s commitment has never wavered. We are as steadfast in our pledge to help our members live healthy and independent lives.

The job

The Independence At Home (IAH) Volunteer Program operates to help insure that seniors and disabled adults can remain independent in their own homes, with a reduction in loneliness and isolation, while increasing their safety, security, well-being and sense of value in the community. The Volunteer Coordinator is responsible for the daily operations of recruiting, training, maintaining and evaluating volunteer services related to this program for SCAN.

You will

  • Recruit and train Volunteer Action for Aging (VAA) volunteers and match them with opportunities and events that provide assistance to disabled and frail seniors.
  • Enhance recruitment of volunteers by making regular presentations to appropriate community organizations, schools, maintaining volunteer recruitment web sites, distributing VAA Newsletters regularly, and utilizing media as needed.
  • Establish and maintain positive working relationships with community organizations, high schools, universities and internal customers by attending pertinent meetings, conferences and training.
  • Build and maintain working relationships with senior-focused building resident coordinators, in order to create and coordinate intergenerational volunteer opportunities and events.
  • Maintain an active volunteer case load by interviewing potential volunteers, providing HR appropriate paper work to complete background checks, training, contacting volunteers monthly for reports, organizing recognition events and facilitating volunteer meetings.
  • Maintain a client base by educating and updating the community at large regarding VAA services, contacting and matching clients with volunteers and providing support as needed.
  • Assist in planning and organizing special events, including but not limited to, Volunteer Recognition, Thanksgiving Day Meal Delivery and the December holiday event.
  • Plan and organize one-time-only group volunteer projects as opportunities arise by partnering with other non-profit organizations, schools, social service groups and universities.
  • Develop and maintain program evaluation and tracking protocols by establishing tracking systems, keeping appropriate records and documentation, and managing fiscal accountability.
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Your qualifications

  • Bachelor’s Degree
  • 2+ years of experience in same or similar work
  • Excellent oral and written communication skills needed
  • Ability to build successful relationships with a variety of people
  • Ability to speak comfortably in front of large, diverse audiences
  • Ability to take initiative, work independently, while also building teams
  • Experience coordinating diverse groups of individuals to achieve success of the overall program Strong organizational skills and demonstrated ability to be flexible
  • Proficient in Microsoft Office, including Publisher.

Your preferred qualifications

  • Master’s Degree
  • Bilingual ability, especially Spanish, Korean or Tagalog

What’s in it for you?

  • A competitive compensation and benefits program
  • An annual employee bonus program
  • Robust Wellness Program
  • Generous paid-time-off (PTO)
  • Ten paid holidays per year
  • Excellent 403(b) Saving Plan, providing up to 4% match and vesting after three years
  • Casual attire
  • Robust employee recognition program
  • A Work – life balance and much more!

TO APPLY: Go directly to SCAN Health Plan website:

We’re always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

March 2017 Member Highlight: Kate Ekman

March 2017 Member Highlight: Kate Ekman

Q&A with Kate Ekman

Purpose & Engagement Coordinator, Beach Cities Health District


Where are you currently working and how long have you been managing volunteers?

I’ve been managing volunteers since I was at university, where I became president of our campus environmental club. We did a lot of great projects including creating a lasting legacy by doing native-species tree plantings. I also lead the Chicago chapter of a national coalition of LGBTQ volunteers called Pride at Work, and we were a part of the push to pass marriage equality legislatively in Illinois, before the Supreme Court struck down DOMA and made marriage equality the law of the land. I’m now fortunate to manage a volunteer program full time as Purpose & Engagement Coordinator at Beach Cities Health District. Our organization is focused on the health and wellness of the community and we do lots of great things from teaching kids about mindfulness to helping older adults maintain independence in their homes. I also like to volunteer. Most recently, I got some coworkers together and we painted curbs in Kenneth Hahn State Park on Martin Luther King Jr Day of Service.

How were you introduced to DOVIA-LA and what do you enjoy about the group?

I was introduced to DOVIA by Past President Megan Vixie, who is the Director of Volunteer Services/Human Resources at Beach Cities Health District. I like coming to DOVIA meetings because it helps me understand volunteer management in a broader sense from my peers. I feel it helps synthesize that what we’re doing at BCHD is on the right track.

Do you have any tips for volunteer managers?

I make lists. Putting it down on paper helps me feel like I don’t have to keep track of it all in my head. This is not a failsafe plan but it’s the one best thing I know. When the work is tough or overwhelming, I try to chat with volunteers. It might seem counterintuitive since there’s a lot on our plates as volunteer managers, but they’re wonderful to talk to and it connects me to what is important about what we do.

Do you have any hobbies that help you maintain work/life balance?

I moved to California from the Midwest and I love living here since it affords me the ability to explore and enjoy the outdoors year-round. I try to go hiking every weekend and am always thinking about the next backpacking trip. The quiet and stillness I seek on my hikes really helps me. It’s my church.

DOVIA-LA 2015 Member Highlight: Steven Park

DOVIA-LA 2015 Member Highlight: Steven Park

Steven Parker

Q&A with Steven Parker, Program Associate

Coaching Corps

Q: Where are you currently working and how long have you been managing volunteers?

A: I work as a Program Associate at Coaching Corps. My main responsibilities include: Managing all Southern California volunteers, recruitment of volunteers, managing salesforce for SoCal, and generating reports to inform strategies. I’ve personally worked with volunteers for quite some time now. As a student in college I lead a couple of volunteer trips and I worked with volunteers throughout a year of service in Mandeville, Jamaica from 2010 to 2011. Working with Coaching Corps puts my experience with volunteers to the forefront of my work. At Coaching Corps, we partner with sports programs in low-income communities by providing them with trained, volunteer coaches. We offer the same training to our partners to train volunteer coaches they recruit on their own. Our comprehensive training outlines strategies for working with youth, setting up practices, and implementing youth development principles throughout coaching.

Q: How were you introduced to DOVIA-LA and what do you enjoy about the group?

A: We heard about DOVIA through an e-mail and we’ve enjoyed the discussions we’ve had with our contemporaries. I personally enjoy hearing about the successes and challenges that other volunteer organizations in the Los Angeles area experience and learning from them.

Q: Will you share a memorable volunteer story?

A: I recently spoke to one of our volunteers who coached a young basketball team. When he first took over the team, many of the players weren’t sure what they were doing and, as a result, they lost their first four games. Despite losing, he was witnessing improvement from all of his players. After that fourth loss, his team did not lose again until the championship game! His enthusiasm, excitement, and pride radiated through the phone. He was so proud of the way his team never gave up, practiced their skills, and turned their season around. He immediately committed to coaching the next basketball season as he hopes to see his team win the championship!

Q: Do you have any tips for volunteer managers?

 A: I take time to get to know our volunteers and hear their stories. I think this ultimately helps create the personal relationships I have with many of our coaches which makes my work much easier.

Q: Do you have any hobbies that help you maintain work/life balance?

A: I love sports. When I’m not working I’m either off playing soccer, basketball, volleyball, or tennis. I also love to coach and hope to find some time this summer or fall to pick up a youth sports team.

DOVIA-LA 2015 Excellence in Volunteer Leadership Award

DOVIA-LA 2015 Excellence in Volunteer Leadership Award


Thank you for your interest in applying for the DOVIA-LA Excellence in Volunteer Leadership Award.

DOVIA-LA prides itself on providing quality professional development opportunities for volunteer managers throughout Los Angeles County. This award is designed to showcase one organization’s volunteer program that excels at all levels; those that leverage organizational support, push boundaries, do great work, and create broad impact.


The organization selected for this award will be honored at the DOVIA-LA Annual Education Day on September 18, 2015 with an award and $250 towards their volunteer program. This organization will also be featured on the DOVIA-
LA website and through other social media outlets.


Eligible applicants must be organizations with DOVIA-LA membership in good standing.


A complete application includes two components:

1. A brief narrative application, which includes answering the following questions:

• Please provide an overview of this organization’s volunteer program (e.g., number of years the volunteer program has been established, staff responsible for volunteer services department, number of volunteers, number of service hours provided within the last year, types of volunteer programs offered, constituency the volunteers serve).

• Why is this organization’s volunteer program an example of excellence in volunteer leadership?

• What impact has been made to this organization or the community it serves as a result of this

• Describe how this organization’s leadership (e.g., board of directors, CEO or Executive Director, Department Heads) have supported or enhanced the volunteer program’s ability in meeting the mission and vision of this agency.

• Identify one priority initiative involving volunteers this organization implemented within the last year.

• Describe that initiative and tell us how the organization’s leadership played a key role in development and/or implementation of this initiative

2. A letter of support from a senior staff member or CEO of the organization.


Please submit both the question responses and the letter of support by email to The deadline to submit both components of the application is August 28th, 2015. The DOVIA-LA Board of Directors will review all applications and select award recipient. Applicants will be notified the following week.

For any questions or concerns regarding scholarship requirements or deadlines, please contact Charlie Rubin, DOVIA-LA Vice President at

Increase Volunteer Participation With L.A. Works

Increase Volunteer Participation With L.A. Works

Are you looking for great volunteers? L.A. Works wants to partner with you!

LA Works 2

Founded in 1991 as a 501(c)3, L.A. Works INCREASES volunteer participation throughout greater Los Angeles, PROVIDES nonprofit partners with access to labor and EDUCATES about broader social issues.


Community Connections, our powerful online recruiting tool, allows you to mobilize support by tapping into our 25,000 volunteer base free of charge. From skill-based roles to large one-day events, find the brains and brawn you need.:

Managed Projects are long-term volunteer programs created by L.A. Works in collaboration with your organization. From youth literacy to senior care, each customizable project is assigned a leader, handpicked and trained by us, who supervises at your facility:

RSVP is for volunteers age 55+ wanting to share their life experience with the community. Federally funded by Senior Corps, the Retired and Senior Volunteer Program matches energetic adults with your areas of need, from helping veterans to animal rehabilitation:


BusinessWorks are hands-on beautification projects such as mural painting and LA Works 2building garden beds customized for a company’s employees — with you as the beneficiary. We provide the planning and resources; you provide the need:

Signature Days of Service are five-annual, large-scale commemorative events such as Martin Luther King, Jr. and Cesar Chavez Day. Thousands of community and corporate volunteers unite for a transformative day of painting and landscaping of your school or facility:

ProBono recruits experts in finance, marketing, human resources and more and pairs them with nonprofits in need of consulting. These volunteers commit to your organization for up to three months for a rewarding experience both personal and professional.


AmeriCorps VISTA coaches you free of charge on how to build a volunteer workforce, utilize its talents and inspire future commitment. Training is adapted to your needs with a focus on education, economic development and/or food sustainability:

Service Enterprise, a national certification program, teaches you how to maximize your volunteer base across all levels. This four-session bootcamp offers constructive feedback and real-world training to help achieve your social mission:

To become an L.A. Works partner, visit

DOVIA-LA 2015 Member Highlight

DOVIA-LA 2015 Member Highlight

Q & A with Amanda Carr, Trainer/Floating Coordinator

School on Wheels, Inc.

Q: Where are you currently working and what are your main responsibilities?

A: I’m part of the volunteer engagement team at School on Wheels, which is the only nonprofit exclusively dedicated to tutoring homeless children in Southern California. My official position is trainer/floating regional coordinator; in this split position I work with volunteers in various capacities. As trainer, I am in charge of volunteer training and continuing education initiatives, including a monthly workshop series and an introductory training session. As floating regional coordinator, I assist in connecting volunteer tutors with students and communicating with parents, shelter staff, and other School on Wheels partners.

Q: How long have you worked with volunteers and how do you utilize them?

A: I’ve been working with volunteers in various capacities for over two years now. School on Wheels is a volunteer-driven organization, and we simply could not do the work we do without our talented, dedicated volunteer tutors and supporters. Our volunteers make a year-long commitment to tutor a homeless student at least once per week for one hour, and many of them tutor more often and stay with us longer–some for three, four, even ten years! But tutoring is not the only way our volunteers contribute to our organization. Some do backpack and supplies drives, others help with canvassing and outreach, and still others offer their expertise to present our monthly online workshops on tutoring tips and techniques.

Q: How were you introduced to DOVIA-LA and what do you find most beneficial?

A: I was introduced to DOVIA through a colleague, and we attended our first meeting in May–Unlocking the Mysteries of Volunteer Retention. Having the opportunity to network and share ideas with other volunteer managers in a supportive, interactive setting was such a valuable experience, and I look forward to future meetings.

Q: Will you share a memorable volunteer story?

A: Too many to choose! Our volunteers have a profound impact on the lives of the children we serve. For example, one of our second-grade students was doing work at a kindergarten level and was going to be held back from the third grade until one of our regional coordinators placed him with two personal tutors. In a matter of months, he was working at the first grade level, and the school agreed to pass him on the condition he kept receiving tutoring. He continues to improve. We highlight volunteer stories every month in our newsletter and on our website. You can read more about our June Tutors of the Month here (or by visiting this link)!

Q: Do you have any tips for volunteer managers?

A: Communication is essential. All our staff make a point to respond to volunteer queries within a 24 hour period. However, it’s also critical to reach out to volunteers to check in even when they don’t initiate contact. Making volunteers feel supported and valued keeps them engaged with the organization, and it’s just as important to touch base with volunteers who are doing well as it is to troubleshoot problems when they arise.

Q: Do you have any hobbies that help you maintain work/life balance?

A: I’m a yoga addict! I attend classes at least three times a week, and I find it’s a wonderful way to decompress and center myself. I also love to cook—and eat. Italian food is my specialty.

What Do Volunteers Want?

What Do Volunteers Want?

We will be unlocking the mystery of volunteer retention at the DOVIA-LA general meeting on Friday, May 15th. offers ten tips to keep volunteers satisfied. What do you have to add to this list?

Seven Solid Tips on Turning Away Volunteers

Seven Solid Tips on Turning Away Volunteers

Turning away a volunteer who is not a good fit for your organization is never an easy task. Twenty Hats offers seven helpful tips for this difficult job. How do you handle this situation?

DOVIA-LA 2015 Member Highlight

DOVIA-LA 2015 Member Highlight


 Q&A with Laura Jellum; Volunteer Manager at Food Forward

Q: Where are you currently working and how long have you been managing volunteers?

A: I have been the Volunteer Manager at Food Forward since March 2014. Food Forward recovers fresh produce from backyard fruit trees, farmers markets and LA’s downtown wholesale produce market. 100% of the produce we collect (9 million pounds to date!) is donated to local hunger relief agencies. We host 100 – 150 volunteer powered events per month, which are staffed, on average, by 300 – 400 volunteers. I ensure that those events are staffed, and also oversee our outreach, social media, group engagement, office volunteers and anything else that comes across my plate!

Q: How were you introduced to DOVIA-LA and what do you enjoy about the group?

A: I honestly think I googled Los Angeles + volunteer management to see if there were any professional groups I could be a part of! As someone new to the field, I was eager to meet other Volunteer Managers in the area, learn about best practices and hear about the experiences of others. I’ve loved being a part of DOVIA because the group is incredibly welcoming and generous in their insight, advice and support. I also appreciate the diverse roster of non-profits involved!

Q: What’s a memorable volunteer story?

A: I am blown away on a daily basis by how committed and passionate the Food Forward volunteers are. As a small staff of 12, there is no way we could accomplish all we do without our Super Volunteers leading up to 25 produce recovery events per week. They are out at 15 farmers markets per week, driving our vehicles to properties to pick fruit, supervising other volunteers and representing us at community events. Working with the volunteers and hearing about the enthusiasm they have for what we do is just awesome. They come to us for so many different reasons – to fight food insecurity in the community, to support local hunger relief agencies, to address food waste, to be outdoors, to meet people – which, in turn, motivates us as a staff to do even more!

Q: Do you have any tips for volunteer managers?

A: Do your best.

Q: Do you have any hobbies that help you maintain work/life balance?

A: I do a lot of hiking and cooking. I also love wandering around Los Angeles, eating at delicious restaurants and binging on the occasional TV show.